Statement Reservation Date

• 80% of our STR Property Management clients base their owner statements on the check-in date

Transcript:

Next up is Owner Statement Reservation Date.

For this, I like to use an example. If a guest checks in on June 28th and checks out on July 2nd, would you expect that reservation to show up on the June statement when they checked in, or on the July statement when they checked out?

We do have kind of property managers split on this, although the majority use the check-in date for a couple reasons:

  • The owner gets paid quicker, which they typically like.
  • The property manager gets paid quicker, which you typically like.

If we're paying on check-in, we're going to recognize revenue a little bit earlier than if we're using check-out for those split months.

We don't have any other options. We can't choose based on payout or anything like that. But if we do have stays that are above 30 days, we do have the option to defer a portion of that.

So you won't actually pay for payout more than you've collected. For instance, if it's an Airbnb reservation that's 90 days, we can pay that out in installments over three months.

We would take care of that during the month-end close process, but we do need to know if you want to do check-in or check-out date for the setup.